Refund Policy

Introduction At Istrotech for Information Systems LLC, we strive for customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted.

General Refund Conditions

1. Eligibility for Refund:
   • Refunds are processed based on the payment method used at the time of purchase.
   • Items must be returned in their original condition and packaging if applicable.
   • Services must be canceled according to the terms specified in the Service Subscription Policy.
2. Non-Refundable Services and Products:
   • Software Licenses and Subscriptions: Software licenses and any form of subscriptions are strictly non-refundable once issued or activated.
   • Custom Software Development and Consultations: Services such as custom software development and personalized consultations are non-refundable once work has commenced.
3. Hardware Returns:
   • Hardware products can be returned within 14 days of delivery if they are in unused condition and in their original packaging.
   • Customers are responsible for return shipping costs unless the return is due to a defect or as a result of our error.

Procedure for Requesting a Refund

• To initiate a return of hardware, please contact our Finance Team by issuing a support ticket through our ERP System.
• Provide your order/invoice number, details of the item, and the reason for the return.
• Our team will review your request and, if applicable, provide instructions for returning products.

Processing Refunds

• Approved refunds for hardware returns will be processed within 30 days after receiving the returned product.
• Refunds will be issued to the original method of payment unless otherwise specified.

Exceptions

• The above policies may be overridden by specific terms and conditions of promotional offers or exceptions specified at the time of purchase.

Contact Us If you have any questions or concerns about our Refund Policy, please contact us at

• By email: [email protected]
• By visiting this page on our website: Contact Us
• By phone number: +201099202322, +201002034498, +20403329938

Conclusion

This policy is designed to ensure transparency and customer satisfaction. We reserve the right to modify this refund policy at any time, so please review it frequently.